PURCHASING FIREARMS ONLINE

It is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may be picked up at our store or shipped to an FFL (gun store) near you. We may contact and verify the FFL you select during checkout before we ship your firearm(s). The buyer is encouraged to contact the receiving FFL licensee before purchase.

RETURNS

If you are not satisfied with your purchase, please contact us within 7 business days of purchase.

Sales on the following items are final:

Special orders (non in store inventory).
Products sold “as is” or “used” or that have been installed or used after receipt.
NFA items.
Ammunition, illumination devices, electronic sights and optics.

USED FIREARMS

Used firearms may not be returned. All sales are final. We encourage you to inspect all firearms prior to picking them up and completing the paperwork. Description and photos (if available) are provided by the seller. Discount codes are not valid on used firearms, your order will be canceled and refunded.

GENERAL FIREARM SALES

FOR IN STORE PURCHASES OR PICKUPS A VALID MA LTC OR FID IS REQUIRED.

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. Call or email us first before you order if you have any questions.

All new firearms are shipped in the original manufacturer’s box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

SECURE TRANSMISSION

All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor’s Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

ORDER FULFILLMENT

All orders are shipped promptly from a distributor warehouse or in-store inventory within 3 – 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. ANY FIREARMS NEEDING MA COMPLIANCE WORK WILL HAVE ADDITIONAL LEAD TIME. THIS DEPENDS ON GUNSMITH AND PARTS AVAILABILITY.

ONLINE PRICE & DESCRIPTION ERRORS

Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item’s description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer’s credit card or we will refund the money.

AMMUNITION PURCHASES

FOR IN STORE PURCHASES OR PICKUPS A VALID MA LTC OR FID IS REQUIRED.

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

FFL TRANSFERS AND PRIVATE WALK IN TRANSFERS

Pioneer Arms LLC will accept transfers from individuals and other FFL’s from across the country. We do ask that you reach out to us via email prior to sending a gun to us. Failure to do so may result in additional fees. See the fee table below.

TRANSFER TYPE	FEE
In person, walk in same day	$40
Ship to us with prior approval from FFL or individual	$50
Ship to us without prior approval	$70
Shipping to another FFL	$50 + Actual Shipping Cost and Insurance
NFA Transfer (you will pay applicable tax stamp and provide finger prints)	$100

Additional storage fees of $1 per day per gun may apply if you fail to make an attempt to pick up your gun or contact us within 7 days from it arriving. We will make an attempt to contact you with whatever information the sender has provided us, however, it is not our responsibility. Remember, you ordered it from a third party, we are not a warehouse.

Store Policies