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Store Policy

Overview

PURCHASING FIREARMS ONLINE

It is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may be picked up at our store or shipped to an FFL (gun store) near you. We may contact and verify the FFL you select during checkout before we ship your firearm(s). The buyer is encouraged to contact the receiving FFL licensee before purchase.

RETURNS

If you are not satisfied with your purchase, please contact us within 7 business days of purchase.

Sales on the following items are final:

Special orders (non in store inventory).

Products sold “as is” or “used” or that have been installed or used after receipt.

NFA items.

Ammunition, illumination devices, electronic sights and optics.

USED FIREARMS

Used firearms may not be returned. All sales are final. Description and photos (if available) are provided by the seller. Discount codes are not valid on used firearms, your order will be canceled and refunded.

GENERAL FIREARM SALES

FOR IN STORE PURCHASES OR PICKUPS A VALID MA LTC OR FID IS REQUIRED.

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

All new firearms are shipped in the original manufacturer’s box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

SECURE TRANSMISSION

All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor’s Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

ORDER FULFILLMENT

All orders are shipped promptly from a distributor warehouse or in-store inventory within 3 – 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. ANY FIREARMS NEEDING MA COMPLIANCE WORK WILL HAVE ADDITIONAL LEAD TIME.  THIS DEPENDS ON GUNSMITH AND PARTS AVAILABILITY.

ONLINE PRICE & DESCRIPTION ERRORS

Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item’s description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer’s credit card or we will refund the money.

AMMUNITION PURCHASES

FOR IN STATE PURCHASES OR PICKUPS A VALID MA LTC OR FID IS REQUIRED.

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

Need help?

Contact us by email or phone for any questions related to our store policies or for general assistance.

Menu

Welcome!

Welcome to Pioneer Arms LLC!

If you are a resident of Massachusetts please navigate to the Shop MA Legal Firearms tab using the button below.

Our dedicated team has prepared an extensive list of firearms that comply with Massachusetts laws and regulations.

We hope this carefully curated selection makes it easier for you to find the perfect firearm to meet your needs.

For any questions regarding compliance or availability, feel free to contact our team.

Click the button below to browse our MA Legal Firearms collection now!